Memorandum Regarding Hearthside Hotels
This Memorandum should be typed in the official letter-head of the company.
SUBJECT : Forget Hearthside Hotels and Move On to Bigger Things
As I understand it, Hearthside Hotels has decided against purchasing our Heritage beds.
From my discussions with Robert Tucker, it seems that Hearthside’s management
simply has a closed mind about classic iron beds.
From my point of view, you have done everything possible to investigate the customer’s
situation, highlight ways our beds can meet those needs, and present a feasible
financing plan for the purchase.
My suggestion: Write this one off! We both know that we can solve the customer’s
problem with a quality product and excellent service. I’m sure you’re disappointed to lose
this sale, but your track record over the last seven years underscores that the loss was
the customer’s not yours.
Let’s put this one behind us and move forward. We have every confidence in your future
with Heritage Ironworks.
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