It's not the position that makes the leader. It’s the leader that makes the position.
In sales there are going to be times when you can't make everyone happy. Don't expect to and you won't be disappointed. Just do your best for each client in each situation as it arises. Then, learn from each situation how to do it better the next time.
Leadership is a matter of having people look at you and gain confidence, seeing how you react. If you're in control, they're in control.
The best executive is the one who has sense enough to pick good men to do what he wants done and self-restraint to keep from meddling with them while they do it.
Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy nor suffer much. Because, they live in the grey twilight that knows neither victory nor defeat.
The very essence of leadership is that you have to have vision. You can't blow an uncertain trumpet.
(Theodore M Hesburgh)
My own experience and development deepen everyday my conviction that our moral progress may be measured by the degree in which we sympathize with individual suffering and individual joy.
It is very comforting to believe that leaders who do terrible things are, in fact, mad. That way, all we have to do is to make sure that we don't put psychotics in high places and we've got the problem solved.